Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit note where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Please read the warning labels at the base of all your candles and diffusers.
Always burn for a minimum of 1 hour, this will prevent ‘tunneling’.
Do not burn for longer than 4 hours.
Before re-lighting trim the wicks down to 5mm and ensure they are upright. Trimming your wicks reduces smoking, leaving black soot residue and mushrooming.
Never use the lid to extinguish your candle.
When there is 10mm of wax left at the bottom of your jar, its time to buy a new candle, never attempt to light.
Failure to follow instructions could result in fire, hazard or injury.
Never leave candle burning unattended or near anything flammable.
Burn candles away from clothing, children, pets, drafts, vents and ceiling fans.
Always burn on a heat proof surface.
Never move or touch a burning candle.
Over burning candle and not trimming wicks can compromise the candles safety.
Never use candle as a night light.
Always store candle in a cool , dry place below 25celsius and away from direct sunlight.
Never allow candle flame to come in contact with the side of the glass.
Never attempt to drink diffuser oil, please seek immediate medical attention in the case of ingestion.